Delivery Information
Free delivery on all of our items to any address within the UK with the exception of these postcodes; AB, DD, IV, KW, PA, PH, PO30-41.
Delivery to these postcodes will be charged based on weight of item;
0-5kg - £9.99
6-10kg - £19.99
11-20kg - £29.99
21-30kg - £49.99
31kg and above - £59.99
FURNITURE
Our delivery team will deliver and unpack your item for you so that you can give your item a full inspection before signing the proof of delivery note.
When in stock we will deliver within 2-3 weeks to ground floor only (except our handmade furniture which can take 5-7 weeks) . Should you require our two man white glove service which includes the delivery of item to a room of choice, packaging removed and taken away and assembly of item where applicable, please select the ‘assembly option’ at checkout. This service is chargeable and should be booked before delivery. The optional ‘assembly’ service does not include the assembly and fitting of electrical items or attaching items to your walls.
All measurements and weights are given on for each item in the technical information section, however for large and heavy items, please make sure that you have considered any access restrictions (i.e from parking to winding staircases).
Lucy Willow Ltd can not be held accountable for items that need to be returned in these instances.
If you would like to return your ifurniture, there will be a return and re-stocking charge of £60 per furniture item for all postcodes in Mainland UK with the exception of the above mentioned postcodes which will incur a return charge of £170 per furniture item. You have 14 days from the day of delivery to advise us that you would like to return an item for a refund. After the 14 day period, we can no longer accept return requests.
ACCESSORIES
All measurements and weights are given for each item in the technical information section. We use a variety of different mail companies depending on the size of your order. After you have placed an order we can supply you with a tracking number. If you have chosen a few items then we wait until the whole order is in stock before sending out. Delivery will be within 2 weeks subject to stock.
If you wish to return your item then you can send it back to us or we can arrange collection for a fee (depending on size and weight of item). You have 14 days from the day of delivery to advise us that you would like to return an item for a refund. After the 14 day period, we can no longer accept return requests.
MIRRORS AND ARTWORK
This item is delivered using our Specialist Mirror/ARTWORK Service. We will be in contact with you to arrange delivery of your mirror / wall art.
When in stock we will deliver within 2-3 weeks to ground floor only. This service does not include the assembly and fitting of electrical items or attaching items to your walls.
All measurements and weights are given on for each item in the technical information section, however for large and heavy items, please make sure that you have considered any access restrictions (i.e from parking to winding staircases).
Lucy Willow Ltd can not be held accountable for items that need to be returned in these instances.
If you would like to return your mirror/artwork, there will be a return and re-stocking charge of £35 per furniture item for all postcodes in Mainland UK with the exception of the above mentioned postcodes which will incur a return charge of £55 per furniture item. You have 14 days from the day of delivery to advise us that you would like to return an item for a refund. After the 14 day period, we can no longer accept return requests.
Please call us on 01257 733250 if you would like more information.